Shipping Policy
Shipping Information
We ship to all 50 U.S. states. Here is exactly what to expect — no surprises.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is placed. You will receive a confirmation email with tracking as soon as your order ships.
Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7–12 business days | Free on orders over $49 |
| Standard Shipping | 7–12 business days | $4.99 on orders under $49 |
| Express Shipping | 3–5 business days | $9.99 |
Total delivery time = processing time + shipping time.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to update in the carrier's system. You can also track your order on our Track Order page.
Multiple Shipments
If you order several items, they may ship separately from different fulfillment centers and arrive on different days. You will receive tracking for each shipment. You are never charged extra for split shipments.
Shipping Delays
Delivery estimates are not guaranteed. Carrier delays, severe weather, peak holiday volume, and customs inspections can extend delivery times. We are not responsible for delays once a package is in the carrier's possession, but we will always help you track it down.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping charges may apply).
Lost or Stolen Packages
If tracking shows delivered but you did not receive your package, please check with neighbors and your local carrier first. Contact us within 7 days and we will open an investigation with the carrier.
Questions?
Email us any time — we respond within 24 hours, Monday through Friday.